Looking back at 2021 — new partnerships, new services, and continued growth for Incident Tracker.
Looking back at 2021, McKula and its staff continued expanding while maintaining service quality for customers. The company entered new partnerships, shipped meaningful projects for clients across Southwestern Pennsylvania, and added capabilities that extended beyond traditional software development work.
The company also retained all existing staff and added headcount — a meaningful outcome in a year defined by labor market turbulence across the industry.
McKula established new working relationships with several local Pennsylvania organizations throughout the year:
McKula implemented a digital process replacement that streamlined operations and reduced manual overhead for this Pennsylvania-based client.
McKula integrated systems with QuickBooks to reduce invoicing resource expenditure — automating a monthly workflow that had previously required significant manual effort.
A new partnership formed in 2021, with project work underway to address the client's specific operational needs.
McKula deployed a mobile application across WPA Emergency Medicine Staffing's organization, extending their operational capabilities to the field.
The company also maintained its long-standing relationship with JSfirm.com, an aviation-focused platform that McKula has supported for years.
2021 marked McKula's expansion into business training video production. The new service offers clients professionally produced training content — including animation, voiceover, and music — for both application-specific training and internal corporate training programs.
The capability grew naturally out of McKula's existing software development work: the same team that builds an application is best positioned to explain how it works. Combining development and training production under one roof means clients get accurate, well-understood content rather than a general production company guessing at technical details.
McKula's flagship SaaS product, Incident Tracker, continued its year-over-year growth in 2021. The product — built in 2003 for University of Pittsburgh Resident Life and grown entirely through word of mouth — maintained its track record as one of the company's most durable and successful long-term investments.
Heading into 2022, McKula planned to announce new IT scholarship opportunities as part of the company's ongoing commitment to the local technology community. The company entered the new year with a full team, new capabilities, and a growing client base across Southwestern Pennsylvania.