Two ways we deliver value — intelligent automation consulting for organizations with specific challenges, and a proven SaaS product for incident management used by 300+ clients worldwide.
We embed with your organization to understand the problem before we ever talk about a solution. That means learning your people, your processes, and your constraints — not just your requirements document.
Every engagement starts with a discovery phase and ends with a fixed-scope, fixed-cost proposal. You know exactly what you're getting and what it costs before any work begins. No scope creep. No surprise invoices.
When the work is done, you own it — fully documented and built to last without us in the room.
We don't do vague statements of work or open-ended retainers. Every project comes with a clear proposal — defined deliverables, defined timeline, defined price. That's the commitment we make before work begins.
Intelligent automation consulting is a fit if you have a specific business problem and want a partner who will own it with you.
Incident Tracker is our flagship product — built in 2003 for University of Pittsburgh Resident Life and grown entirely in-house ever since. No outside development. No outside support. Every improvement, every feature, every fix built by the same team that started it.
What began as a single-campus solution for resident life incident reporting has grown organically into a platform trusted by 300+ organizations worldwide — driven entirely by word of mouth and the quality of the product itself.
The mobile app launched in Q1 2026 and is now available on the Apple App Store and Google Play.
The numbers behind a product built entirely in-house, grown entirely through word of mouth.
22 years. Long client relationships. A product grown entirely in-house. These aren't coincidences.
We've seen enterprise migrations, platform changes, and technology shifts — and guided clients through all of them. That depth of experience shows in how we approach problems.
Our clients stay. Not because they're locked in, but because we deliver. Long relationships are built on trust, and trust is built on results.
We don't lead with technology. We lead with your problem. The right technology choice follows from a clear understanding of what you're actually trying to solve.